CHECK-IN = Between 2pm and 9pm
We like to welcome you into our property, show you its features and facilities, and answer any questions you have, the Farm Animals or Kaikoura. Consequently, when you booked, we asked for your approx. arrival time, and do our best to be available to meet you. However, we sometimes have off-site errands, occasional time off, etc, which might mean that we’re not available. On these rare occasions, we ask our staff to cover for us. Thanks for your understanding.
if we hear you arrive, we will come out to greet you. If we do not appear within a few minutes, please call us on: +64 3 319 5033. Alternatively, we live in the white farm house in the middle of the site (there is no reception). There is a late arrival notice on our gate near the road - approach the house from here, and knock on the front door. During the day, we could be working outside, with our animals, or anywhere on-site, so please bear with us. In the evening, please consider that other guests could already be in their nearby accommodation, and possibly asleep in bed - thanks.
If you don’t find us quickly, please call +64 3 319 5033.
After 9pm, please consider that we are a small family business. We don't have night-time staff. The animals we care for require that we are up very early every day (We normally go to bed at about 9pm). If you arrive late, perhaps you could check-in before going into town for dinner? The properties we have are unusual with features and facilities that need an introduction. If you can only check-in after 9pm, please contact us directly in advance, so we can decide what to do. THANKS for your understanding.
Late Check-in charge = we charge $30/half-hour to check-in after 9pm. The first $30 charge will be made at 9:01pm. At midnight, the charge increases to $60/half-hr. This pays for someone to be available when you arrive.
If your plans change, and/or you are going to be late arriving, please call: 03 319 5033, or email: admin@wackystays.co.nz - as early as you can.
Check-out = before 10:00am - thanks
Extended check-out = after 10:00am
We charge $30 per hour if you extend your stay in your property. (The first $30 will be charged at 10:01am). This pays for staff waiting to clean the property.
Cleaning = We ask that you leave the property in the condition you found it, eg: wash and put away dishes, clean barbecue facilities, put away toys, clean up any mess, etc. Our cleaning staff are expected to: change and wash sheets & towels, clean toilet and bathroom, vacuum, empty waste bins, etc. Any extra cleaning time will be charged at $20 per 30 minutes to rectify problem(s) - min. charge $20. This pays to have additional staff available on stand-by, their transport cost & travel time, and the cleaning time itself. THANKS for your help and understanding.
Inventory = on very, very rare occasions we find items missing or broken. Normal wear & tear is not a problem, but if anything is missing or broken, we reserve the right to charge you to replace the item(s). If you have a problem, or something breaks, etc. please let us know, so we can talk about it.
Babies and infants = We have two portable baby cots (please book in advance, so we can allocate one to you, and have it ready in your property at check-in).
Our policy is for under 2's to be FREE. However, there are some conditions: Only FREE if using a cot, and NOT a bed. Following a safety risk assessment, we have decided NOT to provide any cot bedding (cot death is real - a risk we do not want to take). If you have any questions about this, please make contact.
BOOKING PAYMENT
Payment = (in most instances) we charge 10% (non-returnable) deposit at time of booking, and you pay the balance at check-in.
Balance = two options (at check-in):
- cash, debit or eftpos card.
- credit or foreign card (at any time, at your request) + 3% commission charge.
Bank transfer = in advance, to arrive in our bank prior to your check-in . Please ask for bank details.
Paypal = in advance of check-in day. Please ask for our account details. There is a 4% charge to use Paypal, which we pass on to you.
Change your Booking = We will change your booking, where we can, without charge, subject to availability and our fair-use policy. If you change to more expensive date(s) or property, more guests, etc. you will be asked to pay the difference. If a cheaper option, you pay the lower price.
CANCELLATION POLICY
If we cancel for any reason = 100% refund (except act-of-god situations, which are beyond our control - a common sense approach will be taken)
If you cancel:
- 30+ days before check-in date = FULL refund
- 11-29 days from check-in = you lose your 10% deposit
- Within 10 days of check-in, or no-show = you lose 100% of your full payment.
- Cancel within 24 hours of booking = you lose a $30 admin fee (only valid for bookings made 11-29 days prior to check-in)
Good-will statement: All cancellations are placed back on our booking system in the hope that they can be re-sold. If re-sold, the cancellation fee you have paid will be reduced and refunded back to the original 10% deposit amount (subject to our fair use policy).
Booking engine cancellations (booking.com. airbnb, expedia, etc.) - each platform has a cancellation policy, which we will honour. However, you must cancel with the booking engine directly to avoid their booking commission charges being added to your account at Wacky Stays.